PRIVACY POLICY
Last updated: 03/12/2025
This Privacy Policy describes how RKHO CONSULTANCY LTD, trading as ENERGĒ Clinic (“we”, “us”, “our”), collects, uses, stores, and protects your personal information.
We are committed to complying with the UK GDPR, Data Protection Act 2018, and all relevant privacy laws.
By using https://energeclinic.co.uk, booking a service, or communicating with us, you consent to this policy.
- Who We Are
Business Name: RKHO CONSULTANCY LTD
Trading As: ENERGĒ Clinic
Registered Office (Companies House): 7 Priory Gardens, Luton, LU2 7DP
Email: energeclinic@gmail.com
Website: https://energeclinic.co.uk/
We provide integrative health assessments, gut–brain programmes, trauma-informed emotional and somatic work, HRV/HeartMath, and related wellbeing services.
- Information We Collect
- Information You Provide
- Full name
- Email address
- Phone number
- Billing details (via Stripe, BACS, or invoicing)
- Health information provided via forms, assessments, consultations, or WholePractice
- Communication records
- Automatically Collected Data
- IP address
- Browser/device information
- Usage data
- Cookies
- Special Category Data (Health Information)
Health-related information is processed only with your explicit consent and only for your wellbeing programme or consultation.
- How We Use Your Data
We use your data to:
- Provide services, consultations, and personalised plans
- Manage bookings, communication, and invoicing
- Process payments securely
- Improve our website and service delivery
- Maintain internal records
- Comply with legal obligations
We do not use health data for marketing.
- Legal Basis for Processing
We process your data under:
- Consent
- Contractual necessity (providing the service you book)
- Legitimate interests (service improvement and communication)
- Legal obligations
- How We Store and Protect Your Data
- Secure encrypted systems
- Password-protected accounts
- WholePractice GDPR-compliant platform
- Restricted access
- Secure payment processors (Stripe)
Data is stored only as long as required for legal and professional purposes.
- Sharing Your Information
We may share data with:
- Booking and practice management platforms (e.g., WholePractice)
- Payment processors (e.g., Stripe)
- Email providers
- Laboratories (only with your explicit consent)
- Legal, accounting, or regulatory bodies (if required)
We never sell your data.
- Cookies & Analytics
Our website may use:
- Functional cookies
- Analytics tools (e.g., Google Analytics)
You may disable cookies in your browser settings.
- Your Rights
Under the UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Restrict processing
- Data portability
- Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, email: energeclinic@gmail.com
- Third-Party Links
We are not responsible for the privacy practices of linked external websites.
- Children
Our services are not intended for individuals under 18 unless explicitly agreed and with parental/guardian consent.
- Changes to This Policy
We may update this Privacy Policy. Updates will be posted on this page.
- Contact
For all privacy-related enquiries, contact:
energeclinic@gmail.com